Monday, 1 July 2013

'Hilarious' Airline Complaint Letter Catches Eye of CEO – this is how to write a complaint letter.

Most airline Complaint letters are so filled with rage and tales of woe, it's hard to see any humor in the situation.
But that's not the case with a letter written to LIAT, a small airline serving 21 destinations in the Caribbean. The complaint waged in a letter to the airline is so funny that it prompted another airline's CEO to tweet it to his more than 3 million followers.

"How to write a complaint letter -- read this hilarious note from a frustrated airline passenger," tweeted Sir Richard Branson, founder of the Virgin Group.

The letter was penned by Londoner Arthur Hicks and titled "An Open Letter to LIAT."
Dear LIAT,
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I've been hugged by most of the Caribbean already. I also found it unique that this was all done on "island time," because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I'm glad the boat was long gone by the time we arrived into Tortola last night -- and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are "The Caribbean Airline."
P.S. Keep the bag. I never liked it anyway.
Now this is CLASS. An angry passenger not willing to pass his anger to everyone. Really cool.



No comments:

Post a Comment